Inspection / repair form

Please download and fill the form here and send it via email at motocraft@motocraft.gr with subject inspection / repair form.

 

You can also fill in your contact details and all the details regarding the product you want to deliver for control at the links below.


mail  Inspection / repair form - individuals

 

mail  Inspection / repair form - Corporate customer

 

The inspection / repair form only concerns products of the following companies.

  • Mastervolt
  • Blue Sea systems
  • Czone
  • Marinco
  • Lenco
  • BEP
  • Humminbird
  • Torqeedo
  • Minn Kota


In order for the product to be covered by warranty, you must have the receipt or the purchase invoice at the time of delivery.

In addition, if the invoice has been issued to a company, the product must be accompanied by a Delivery Note upon delivery to us.

 

 

For products of other companies you can contact us at motocraft@motocraft.gr and via phone at 210 - 98 88 288

 

Frequently Asked Questions 


When can I bring my product for repair?
The Service department is open (Monday - Friday 08: 30-16: 30)..

Is there a minimum check-in fee?
Yes, it is 60 €. If the damage is greater and needs further inspection you will be informed by the competent technician. If the product is repaired under warranty, there is no inspection fee.

Can you inform me about the exact cost before I bring my product to you?
Exact repair costs can not be given before inspection.

How long until my product is repaired?
In most cases we will need 1-5 working days to check. However, the repair depends on many factors (nature of the problem, availability of spare parts, etc.) and you will be informed by the competent technician for the time it will take.

What is the guarantee of the repair that will be done on my product?
The warranty we provide for each repair is 6 months. If your product warranty is higher, then you are covered by it.

Are batteries covered by a warranty?
Yes, 2 years or if they have not exceeded the charging cycles (set by each manufacturer).
Terms and Conditions for End-Users of Mastervolt batteries

What does the warranty cover?
The warranty covers the cost of spare parts and labor to repair any damage to the product, except those caused by accident, misuse or use of the product beyond its specifications.

 

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